Returns & Exchanges

At The Body Shop, we want you to love your naturally-inspired products, but if you are not completely satisfied, you can return your purchase within 45 days. We ensure a hassle-free process for both online and in-store purchases to keep your skin and your conscience clear.

1

Initiate Your Return

Log into your account and visit the 'Order History' section to select the items you wish to return and generate a return authorization number.

2

Pack Your Products

Securely place the unused or gently used products in their original packaging, ensuring the return form is included inside the box.

3

Ship It Back

Affix the prepaid shipping label provided in your original order or via email, and drop the package off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing